[MCSE真题]合理分配使用磁盘分区考题分析

使用远程协助管理你的网络
问题：

You are a help desk technician for Pcjob. Pcjob’s network consists of a single Active Directory domain named Pcjob.com. All client computers run Windows XP Professional.

The help desk technicians use Remote Assistance to remotely control user sessions to provide online support to users. The users currently use Microsoft Exchange and Microsoft Outlook to submit Remote Assistance invitations to help desk technicians.

Rolf is a user in the sales department. Rolf has a portable computer and frequently travels to customer locations. While Rolf is in the corporate office, he submits a Remote Assistance invitation to the help desk. When you attempt to answer the invitation and establish the Remote Assistance session, you receive the error message shown in the exhibit.

You verify that Rolf’s computer is connected to the network and that he did not cancel the invitation.
You also verify that the invitation did not expire. You do not experience similar problems when establishing Remote Assistance sessions with other computers.

You need to be able to establish a Remote Assistance session with Rolf’s computer.
What should you do?

A. Enable the Remote Desktop service definition in Internet Connection Firewall (ICF) on Rolf’s computer.
B. Add your user account to the Remote Desktop Users list on Rolf’s computer.
C. In the System properties of Rolf’s computer, select the Allow users to connect remotely to this computer option, and add your user account to the list of allowed users.
D. In the Local Security Policy of Rolf’s computer, grant your user account the Allow logon through Terminal Services user right.

　　你现在是Pcjob的桌面支持技术人员，Pcjob的网络包含一个单独的活动目录域名为Pcjob.com，所有的客户端计算机均为Windows XP Professional。

　　桌面支持技术人员使用远程协助来控制用户计算机，为用户提供技术支持，用户当前使用Microsoft Exchange和Microsoft Outlook提交远程协助帮助邀请。

　　Rolf是销售部门的一名用户，它有一台便携式计算机并且经常出差到客户那里。当Rolf在公司办公室时，他提供了一个远程协助邀请，当你尝试应答这个邀请并建立远程协助会话时，你收到了如图所示的错误信息。

　　你确定Rolf的计算连接到网络并且没有取消邀请。

　　你也确定邀请并没有过期，当你与公司内的其他用户建立远程协助会话时，你并没有遇到过这种问题，现在你需要与Rolf的计算机建立远程协助会话，应该怎么办？

题解：

　　在Windows XP以上版本的操作系统中，除了可以使用远程桌面进行远程管理之外，还有另外一项非常实用的工具：Remote Assistance，即远程协助。

　　默认情况下，Windows XP的远程协助已经安装并且启用，它有两个主要组件：Terminal Services server和Remote Desktop Help Session Manager service，另外，微软还创建了一个特定的用户账号以用于包括远程协助在内的连接，叫作：SUPPORT_xxxxxxxx。当然，这个账号在远程协助未启用时也是处于禁用状态的。

　　从上面的简单介绍来看，远程协助并不会因为账号问题而出现无法建立连接的问题，因为微软已经给我们自动创建了用于这项工作的账号，而如果是在局域 网内工作的话，ICF(Internet Connection Firewall)通常在没有配置的情况下会阻止远程会话的建立，自然，这个问题首先要从Windows自带的防火墙入手。